Stages in the Process include:

1. Identify Processes

• Create a process inventory of all processes within the business
• Prioritise processes for re-engineering

2. Define ‘As Is’

• Obtain existing documentation as a starting point
• Create/review process documentation ‘As Is’ including process charts
• Define processes from an end-to-end perspective i.e. crossing departmental boundaries.

3. Design ‘To Be’

• Re-engineer the ‘As Is’ processes in line with Lean Principles (see Lean Principles - next slide)
• Define new processes and build processes and workflows into the Low Code application

4. Test & Implement ‘To Be’

• Ring fence critical activities to ensure no client or other detriment is possible
• Test with pilots and confirm controls and outputs are working as expected
• Refine processes and re-test until optimised
• Rollout changes to the rest of the organisation
• Restart the Business Process Re-engineering Cycle for the next round of improvements